Terms and Conditions

TERMS & CONDITIONS

1. Definitions 1.1. In these terms and conditions, the following definitions apply:
- Order: the order you place via the Website.
- You/your: the natural person (consumer) who uses the Website and/or purchases Products via the Website.
- Agreement: the agreement under which you purchase Products via the Website.
- Product(s): the products offered on the Website.
- We/us/our: the company that operates the Website and offers the Products.
- Terms: these terms and conditions.
- Website: the website where the Products are offered and sold.

2. Applicability
2.1. These Terms apply to your use of the Website, every offer, and every Agreement concluded.
2.2. The text of these Terms is made available via the Website and can be downloaded at any time.
2.3. We reserve the right to unilaterally amend these Terms. The amended Terms also apply to existing Agreements unless this is to your disadvantage. In that case, you have the right to terminate the Agreement within 14 days of notification.

3. Orders
3.1. By placing an Order, you agree to these Terms.
3.2. After placing an Order, you will receive an order confirmation via email.
3.3. We reserve the right to cancel an Order if:
- the Product is unavailable;
- the information you provided is incorrect or incomplete;
- there is an unusual Order or payment issue. 3.4. We reserve the right to suspend delivery in cases of force majeure, such as natural disasters, strikes, or other extraordinary circumstances.

4. Prices and Payment
4.1. All prices include VAT and exclude shipping costs unless stated otherwise.
4.2. Payment must be made using the payment methods offered on the Website. 4.3. We reserve the right to adjust prices, for example, in case of rising procurement costs or tax changes.

5. Delivery
5.1. The estimated delivery time is stated on the Website.
5.2. We are not liable for delays beyond our control.
5.3. The risk of loss or damage to the Products transfers to you upon receipt of the Order.

6. Right of Withdrawal
6.1. You have the right to return your Order within 14 days of receipt without giving any reason.
6.2. Exceptions to the right of withdrawal apply to:
- Products that are custom-made or personalized;
- Hygienic products whose seal has been broken. 6.3. Returns can be made via the instructions on the Website. You are responsible for the return shipping costs.
6.4. Refunds will be processed within 14 days of receiving the returned Products.

7. Warranty and Liability
7.1. We guarantee that the Products comply with the Agreement.
7.2. If a Product is defective, you are entitled to a replacement or refund.
7.3. We are not liable for damage caused by improper use of the Products.

8. Complaints Procedure
8.1. Complaints can be submitted via the customer service section on the Website. 8.2. We aim to respond within 14 days.

9. Applicable Law and Disputes
9.1. These Terms are governed by Dutch law.
9.2. Disputes will be submitted to the competent court in the Netherlands.

These terms and conditions were last updated on the 1st of March 2025